OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 53 comments received in the last 90 days.
31 August 2025
The friendly, helpful, knowledgeable team made the whole experience exceptional and definitely one I would recommend to friends and family.
19 August 2025
Loyd was excellent and should be commended on his client centred approach. Nothing was too much trouble for him. He has excellent communication skills and is very welcoming.
02 August 2025
High quality of professionalism.
26 July 2025
Natasha Beattie was a breath of fresh air. She was not a 'pushy sales person' she listened to what I wanted and came up with a solution that worked for me. When systems meant she could not deliver vehicle as expected she found a solution to help me.
25 July 2025
Everything clearly explained, nothing too much trouble from the team.
22 July 2025
Excellent service from Charlie Harper and professional manner of his sales manager. Very informative, know their products.
31 August 2025
Every thing explained
27 August 2025
Great service and very efficient.
26 August 2025
Everyone very friendly and helpful
24 August 2025
Good service from everyone and great to have a complimentary lift into Carlisle, very pleasant driver, like the free car wash
24 August 2025
All good
23 August 2025
Weren't able to do car wash. No big deal but.
20 August 2025
Took three visits before I was taken seriously and the fault identified
18 August 2025
Vehicle needed additional work and they kept me in contact with additional costs and timescales.
18 August 2025
As above.
18 August 2025
Quoted 2-3hrs for service. Done in 1.5hrs ??. Great clean and vacuum out too.
01 September 2025
Very smooth and hassle free, very accomedating