About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

115 ratings and 99 comments received in the last 90 days.

30 May 2026

Josh, who dealt with us was brilliant, he and the whole team were very accomodating of my needs and as a wheelchair user that is very important to me. I felt informed throughout the whole process, it was a pleassure and I would recommend them to ever

29 May 2026

Friendly knowledge team. Test drive was available immediately. Very patient whilst I decided on EV or petrol

28 May 2026

Lovely showroom with helpful staff. Josh in particular was very helpful throughout the whole process.

22 May 2026

Very good service

22 May 2026

Very friendly

22 May 2026

I could not be any more pleased with the attention My wife and I got from All the team at Mini. And all the attention we got from Tom Anderson, keeping us up to date from the time of ordering until we drove away. He always had time for us. ?????

21 May 2026

I LOVE MY MINI.

20 May 2026

Josh did everything he could to make this a stress free and enjoyable experience.

20 May 2026

Answered my questions (which were a lot) immediately and kept me updated throughout journey.

18 May 2026

Great engagement by staff and salesperson,and good ongoing communication and timeline . A no rush approach and time to guide us to the best model for our needs.

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15 May 2026

Charlie (Harper) the sales representative that I dealt with was friendly and super helpful, he answered all my questions and couldn't have done enough for us. Was a great experience and I am very happy with my new car

14 May 2026

Charlie was brilliant. There was a little issue with my trade in car which he dealt with really professionally.

07 May 2026

Cars were lovely to look at and sit in, test drive was fun, sales staff (Charlie) were really helpful, knowledgeable and answered all of my 'stupid' questions as if it was the first time anybody had asked them.

04 May 2026

The whole process of buying our Mini from Lloyd Mini Carlisle was excellent from start to finish. Josh was first class, a credit to Lloyds, so helpful, nothing was to much trouble, from test driving, to us collecting our Mini it was fault less.

03 May 2026

Natasha Beattie who dealt with me was very efficient in her role. She did not pressure me into purchasing the car. She expressed all options with detail. She was cordial made me feel welcome and gave me time to consider all options.

02 May 2026

Excellent service and friendly staff.

01 May 2026

Throughout the purchase of our new Mini, Charlie has been superb.

01 May 2026

Excellent service all round

01 May 2026

From the moment I went in to look at the Mini Countryman, Josh was brilliant. Welcoming, knowledgeable and very easy to chat to without being pushy. Throughout my experience he has kept me fully informed about timings and updates on my car.

30 April 2026

Natasha was an extreme professional during the whole process from beginning to end. Keeping us updated on all aspects. The final handover was the best. Superstar.

29 April 2026

Friendly helpful salesman

28 April 2026

Excellent service throughout. Josh kept me up to date on progress and answered all my questions. He was very patient and really helped build my confidence during my test drives so that I was confident I would cope with an automatic car.

24 April 2026

Everything was explained well and good communication throughout

24 April 2026

Always tried to be informative and helpful

21 April 2026

Very pleasant,good communication, especially when our car arrived damaged. Very patient with two technophobes.

18 April 2026

Josh was very patient and helpful with us while trying to choose which model to get. Communication throughout was brilliant.

18 April 2026

Amazing so helpful and knowledgeable

17 April 2026

The service centre was great. The service advisor was friendly and told me all the benefits of getting certain models of MINI cars. The delivery was fast and the car is great

17 April 2026

Very satisfied, great service from everyone involved in the process, with help and confirmation at every step.

13 April 2026

Attentive and friendly service with a great sales person.

10 April 2026

Loyd was amazing. Time taken to explain things was perfect. Really added to the experience

05 April 2026

I went into Lloyds to query a new car as mine was going in for a service. Tom was able to show me all options and allow me to test drive a countryman. He then talked me through my options and helped me decide on the car I got

05 April 2026

I came into Lloyd MINI to get a mobility car for someone I support. I delt with Natasha Beattie throughout the whole process. When first ordering there would have been a wait for the car up to 2 months, but Natasha looked at available stock and found

04 April 2026

Service received from Loyd was first-class in all areas.

01 April 2026

Personalised, considerate communication from the moment I filled out an online enquiry form for a used Mini I was interested in. I was so impressed by Charlie and his customer service skills.

31 March 2026

Brilliant service. Couldn't be more helpful

26 March 2026

Everyone was so helpful and kept me up to date with everything on the purchase and delivery of my car.

25 March 2026

Could not fault Josh he was very helpful and friendly. He explained everything, he offered us a test drive, he asked if we needed any adaptions , he asked if we could bring my wheelchair down to try in the boot. I definitely will definitely recommend

24 March 2026

The staff were extremely helpful and knowledgeable. They were able to listen to my needs and requirements and guided me through the options and now have my perfect car. Natasha was so helpful. A credit to the mini family.

24 March 2026

From the moment I walked in to the show room the whole experience was excellent

24 March 2026

We were well looked after and can come back for help any time if needed. Natasha could not have been helpful enough.

24 March 2026

Five star

24 March 2026

Lloyd was very helpful in listening to what mattered to us. Kept in touch even when off to make sure we had all the necessary information before the handover and was very helpful explaining how the vehicle worked on collection following up again afte

24 March 2026

Natasha was excellent.

12 March 2026

Knowledgeable friendly staff, excellent communication, make you feel good about your purchase

12 March 2026

From when I first discussed changing my car to the day of collection Jordan kept me updated and helped me make the right choices to complete my purchase and make the experience special.

06 March 2026

I was informed at every stage what was happening

30 May 2026

All staff were extremely helpful, polite and efficient - from booking the appointment through to collection - thank you ??

29 May 2026

Everything went well and the staff were very helpful and friendly

29 May 2026

Service carried out no problem. Fault on the tailgate opening with foot movement was not repaired, I was told there was no fault code recorded and the technician reported it worked everytime for him, did not work for me or salesman. Still not right.

29 May 2026

Car ready within estimated time frame

28 May 2026

Great service as always

28 May 2026

Very friendly and knowledgeable. Loyd was also very patient as we kept changing our minds about getting a petrol or EV

27 May 2026

Staff are always friendly accommodating and very helpful

24 May 2026

Work completed on time, friendly and efficient staff

23 May 2026

Really pleased with my new tyres and brakes replaced what a difference a good quality tyre makes.

23 May 2026

The paintwork was significantly damaged on my car by the pressure washer. Staff did not make me aware of the damage at the time and waited for me to discover it myself. Still waiting on resolution...

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22 May 2026

Everything was very good allround

17 May 2026

Josh was reassuring and helpful at every point. I also know I can talk to him and he will help me get the best out of my mini.

12 May 2026

Good customer service

11 May 2026

I wonder why im the only person waiting 3 hours while my car is dealt with, I am a widow so I dont have a husband to give me a lift. Do you collect cars from other custoners' homes?

07 May 2026

Excellent services and communication, friendly and professional staff.

07 May 2026

Always great customer service

07 May 2026

Charlie, the salesperson, was helpful, courteous and informative.

06 May 2026

Friendly and welcoming service from the team.

04 May 2026

Fast and efficient service, good communication

02 May 2026

Always very helpful and go above and beyond for the customer

25 April 2026

Professional and friendly

18 April 2026

Very satisfied, quick turn around and friendly staff as usual

18 April 2026

Great staff very professional. Job well done.

18 April 2026

Friendly and knowledgeable staff

13 April 2026

Excellent service

13 April 2026

Gemma and Joe - who I spoke with - and the whole team who dealt with my car were friendly, professional and lovely. The repair to my tyre was completed quickly.

13 April 2026

My Countryman was booked in for the info display to be replaced but they decided just to do a software update again.

11 April 2026

Prompt service friendly service staff

10 April 2026

Good service, made to feel welcome.

08 April 2026

From booking the appointment for the MOT and brake fluid change everything was so simple and straightforward - included in the work was a free wash and Vac so could not fault the service provided

08 April 2026

Everything went smoothly and on time

02 April 2026

Service was very smooth from start to finish

02 April 2026

Straight forward and easy

01 April 2026

It was nice that Reece came to say hello that customer service excellent. Joe dealt with our service. Happy start to finish

31 March 2026

Great service experience as always

30 March 2026

As usual. Excellent service from Lloyd Mini

28 March 2026

Friendly Understanding Great service

28 March 2026

Prompt and efficient if comparitively expensive

25 March 2026

23 March 2026

as always Lloyd Mini team were very helpful and efficient. Great service.

23 March 2026

Because you are always fair with me...

21 March 2026

Based on our experience with the service provided

20 March 2026

Very approachable and friendly

19 March 2026

Everyone was kind, friendly and efficient

18 March 2026

Communication was terrible. I normally receive a video with information which I didn't plus I agreed a time for collection but it wasn't ready. Nobody communicated this and had to wait 40 minutes. Plus the complimentary wash and hoover was awful.

16 March 2026

All good as usual

15 March 2026

Welcoming, knowledgeable staff, providing an excellent customer experience

14 March 2026

Vefficient and friendly service

14 March 2026

Great

08 March 2026

Fantastic service from the team!!

08 March 2026

Everything was smooth staff were excellent

07 March 2026

Everything went according to plan

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd Carlisle.

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:CLOSED

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map